Frequently Ask Questions
Frequently asked questions
Here are some common questions about our company.
You can reach our customer support team by emailing hello@worktools.nz or calling +64 21 213 5416. Our dedicated small team is available to assist with any inquiries or issues.
We’re committed to providing prompt and effective solutions to ensure your satisfaction.
Depending on the product (made-to-order products are excluded), we offer a 30-day return policy for all products. Items must be in their original condition, unused, and include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item.
General
The title of the goods in our invoices is reserved to the vendor until the purchaser has paid the full purchase price.
Payment terms
Standard payment terms are immediate unless otherwise advised.
PAYMENT
1.1 Payment for Goods shall be made in full on or before the due date of the invoice (“the due date”).
1.2 Interest may be charged on any amount owing after the due date at the rate of 2.5% per month or part month.
1.3 Any expenses, disbursements and legal costs incurred by the compay in the enforcement of any rights contained in this contract shall be paid by the Customer, including any reasonable solicitor’s fees or debt collection agency fees.
1.4 Receipt of a cheque, bill of exchange, or other negotiable instrument shall not constitute payment until such negotiable instrument is paid in full.
1.5 A deposit may be required.
1.6 If payment is overdue, the company may, at its discretion and in addition to its other remedies, suspend the customer’s entitlement to credit and require payment in cash on or before delivery of the goods, or withhold supply of any goods ordered by the customer under any contract, until the customer has discharged all outstanding indebtedness to the company.
1.7 Generally, items are only returnable if they are defective, damaged during shipping, or do not match the agreed-upon specifications. It is acknowledged that where the acquisition of Goods by the Customer from the Company is deemed to be for the business purposes of a business, these terms shall have the affect of contracting out of the provisions of the Consumer Guarantees Act 1993 to the extent permitted by that Act and all provisions of these terms shall be read as modified to the extent necessary to give effect to that intention.