How do I choose the right product?
Browse our product range or contact the WorkTools team with your space, intended use and requirements. We can help you compare options and confirm specifications before you order.
WORKTOOLS CUSTOMER SUPPORT
Frequently asked questions
Helpful answers about choosing products, ordering, delivery, returns and after-sales support.
Need advice for your workplace? Our New Plymouth team can help.
Ordering & payment
How do I place an order or request a quotation?
Use the purchase options shown on the product page, or request a quotation for advice, quantities or a specific configuration. Confirm the product, quantity and delivery location with us.
When is payment due?
Payment is due on the date stated on your invoice or quotation. A deposit may be required. See our Terms and Conditions for the full payment terms.
Can I change or cancel my order?
Contact us as soon as possible with your order reference and the change you need. We will confirm whether it is possible and any applicable conditions before proceeding. Changes or cancellations are not guaranteed, especially for made-to-order items.
Delivery & installation
What will delivery cost, and when will my order arrive?
Delivery cost and timing depend on the product, stock status, quantity and destination. Ask us to confirm freight and the expected lead time for your order before purchasing.
Are all products held in stock?
Some products are stocked; others are sourced or made to order. Please confirm availability and lead time for your selected model and configuration. A product listing does not guarantee immediate dispatch.
Is installation or assembly included?
Installation and assembly requirements vary by product. Check the product information and quotation, and ask us about setup or installation before ordering. We will confirm what is included and any additional requirements.
Returns & cancellations
Can I return a stocked product if I change my mind?
Stocked products do not have an automatic 30-day change-of-mind return entitlement under our published terms. Contact us before returning anything so we can confirm whether a return can be accepted and the conditions that apply. See our Terms and Conditions.
Can made-to-order products be returned?
Made-to-order products are excluded from change-of-mind returns. Confirm dimensions, finish and configuration before ordering. If an item is faulty, damaged in transit or does not match the agreed specifications, contact us so we can assess the issue.
What should I do if an item is faulty, damaged or incorrect?
Contact hello@worktools.nz with your order reference, a description of the issue and relevant photos. Our terms generally allow returns for defective goods, transit damage or goods that do not match the agreed specifications. We will advise the next steps. These summaries do not limit rights that cannot legally be excluded.
Warranty & product support
What warranty applies to my product?
Warranty cover varies by product and manufacturer. Check the product page and supplied documentation, or ask us to confirm the warranty for your selected model before purchasing.
How can I get product support or replacement parts?
Email hello@worktools.nz or call +64 21 213 5416. Include the product name or code, order reference, and any photos that help explain what you need. We will help identify the appropriate support or parts options.
Where can I find your full Terms and Conditions?
Read our Terms and Conditions for the full contractual terms. This FAQ is a practical summary; your quotation, invoice and applicable terms contain the detail for your order.
Talk to the WorkTools team
Tell us what you need and we will help you find the next step.
Contact us